GENERAL COMMERCIAL TERMS OF SALE OF AHI CARRIER SOUTH EASTERN EUROPE AIR-CONDITIONING SINGLE MEMBER S.A.
- The stated Terms of Sale of AHI CARRIER S.E. EUROPE SINGLE MEMBER S.A., hereinafter referred to as “the company”, constitute an integral part of the contracts for the sale of products to buyers. Purchase terms of customers that are contrary to the company’s Terms of Sale shall not bind the company, even if it has not expressly rejected them.
- The sales contract is concluded after the order placed by the buyer and accepted by the company, either by means of a specifically drafted private sale agreement or by means of the company’s order form, of which these terms form an integral part and which the buyer unreservedly accepts.
- The buyer is obliged to receive the products on the agreed delivery date. In the event of failure to receive the products no later than within 30 days from the above date, the company shall have the right to immediately request performance of the contract or compensation for non-performance of the contract or to withdraw from the contract. In such case, any payment already made by the buyer shall be forfeited as a penalty clause in favor of the company, without prejudice to the latter’s right to claim compensation for any further damage. The company may dispose of the products to another buyer without any further notice. In the event of storage of the products, the buyer shall bear the relevant storage costs.
- In the event of cancellation of the order for any reason by the buyer, any payment already made shall be forfeited as a penalty clause in favor of the company, without prejudice to the right to claim compensation for further damage.
- Delivery of the products shall take place within the time specified in the private agreement or in the order form, unless there are reasons of force majeure or inability of production. The company shall not be deemed in delay if it notifies the buyer in writing of the inability to deliver prior to the specified delivery date. The notice must include the new delivery date.
- Transportation of the products shall be at the buyer’s expense and risk for any wear or damage thereto, unless expressly agreed otherwise. After physical delivery at the project site or at the buyer’s warehouses, the responsibility for safekeeping shall rest exclusively with the buyer. Additional costs for urgent shipments, returns or shipments for repair shall be borne by the buyer.
- Any movement of the product beyond the company’s warehouse shall be at the buyer’s risk, responsibility and expense.
Attention: Inspection of the products is carried out upon delivery by the carrier. Returns of products (except those falling under warranty) are not accepted after the expiry of 30 days from their dispatch. Products outside their packaging or damaged due to mishandling shall not be accepted. The company charges the buyer 10% of the value of products returned without being defective but with opened or damaged packaging.
- The products are covered by warranty in accordance with the warranty terms, under normal conditions of use, operation and maintenance.
- The price shall be determined in Euro, unless otherwise agreed.
- Before delivery, the total price must have been fully paid, unless credit has been agreed. In the event of an installment arrangement and non-timely payment, the entire outstanding balance shall become immediately due and payable, with the right of withdrawal and forfeiture of paid amounts as a penalty clause. In the event of bankruptcy or inclusion in a rehabilitation procedure, the same rights shall apply.
- Partial or full payment shall be proven only by the company’s printed receipt.
- In case of credit, title to the products shall be retained until full payment of the price. The buyer shall receive possession only. In the event of default, the company may demand the full price or withdraw from the contract. Legal default interest shall be due pursuant to Law 4152/2013.
- For as long as the buyer does not perform its obligations, the company may suspend performance of its own obligations.
- The company shall be entitled to allocate the amounts paid in the order it decides.
- The total liability of each party shall be limited up to the amount of the contract value. This limitation shall not apply in cases of fraud or gross negligence involving personal injury or death. There shall be no liability for indirect or consequential damages.
- Assignment of the contract without the company’s prior written consent is prohibited.
- The courts of Athens shall have exclusive jurisdiction for any dispute, with the company retaining the right to also bring action before the courts of the buyer’s registered seat.
- The buyer is informed of and consents to the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR), for purposes of compliance, contract management and product promotion.
PRODUCT ORDERING PROCEDURE
The order shall be sent in writing or by fax or e-mail and must clearly specify the product, quantity and desired delivery time.
The company shall only be bound by orders that it has accepted in writing.
When the products are ready, the buyer shall be notified for delivery.
ORDER CANCELLATION
Cancellations shall be sent in writing by e-mail or fax.
If the cancellation is made within 7 days from acceptance, no charge shall apply.
If production has been confirmed by the factory, 25% of the total value shall be charged.
SPECIAL PACKAGING
If special packaging is required beyond the factory packaging, the buyer must inform the logistics department in due time regarding feasibility and cost.
PROBLEM UPON RECEIPT
Any issue upon receipt shall be recorded on the Delivery Note and notified immediately.
If a problem is identified during installation, the installation shall not proceed and the company shall be informed.
OTHER TERMS
ANTI-CORRUPTION
The buyer undertakes not to make unlawful payments, bribes or violations of the relevant legislation. Any violation shall constitute a material breach and shall grant the right of immediate termination.
BUYER’S DECLARATIONS
The buyer declares that it has not paid and will not pay any amount or benefit for improper purposes to any person or authority, with the purpose of securing cooperation with AHI CARRIER.
CODE OF CONDUCT
The buyer declares that it has been informed of the company’s Code of Conduct and agrees to be bound by it.
GENERAL TERMS FOR SALES TO THE COMMERCIAL PARTNERS OF “AHI CARRIER SOUTH EASTERN EUROPE AIR-CONDITIONING SINGLE MEMBER S.A.”
- The stated Terms of Sale of “AHI CARRIER S.E. EUROPE SINGLE MEMBER S.A.”, hereinafter referred to as “the company”, constitute an integral part of the contracts for the sale of products to buyers. Purchase terms of buyers that are contrary to the company’s Terms of Sale shall not bind the company, even if it has not expressly rejected them.
- The sales contract is concluded after the order placed by the buyer and accepted by the company, either by means of a specifically drafted private sale agreement or by means of the company’s order form, of which these terms form an integral part and which the buyer unreservedly accepts.
- The buyer is obliged to send its order to the company in writing or by e-mail and must clearly specify the product as listed in the price list, the quantity and the desired delivery time and place. The company shall only be bound by orders it has accepted in writing. When the products are ready for delivery, the company’s product logistics department shall immediately notify the buyer thereof. If special packaging beyond the factory packaging is required, the buyer must inform the logistics department in due time regarding feasibility and cost.
- The buyer is obliged to receive the products on the agreed delivery date. In the event of non-receipt within 30 days, the company may immediately request performance of the contract or compensation or withdraw from the contract. In the event of withdrawal, any payment shall be forfeited as a penalty clause in favor of the company, without prejudice to further compensation. The company may dispose of the products to another buyer. Storage costs shall be borne by the buyer.
- Order cancellation
- (a) Cancellations shall be sent in writing or by e-mail.
- (b) For stock products cancelled after the lapse of 30 days, a charge of 10% of the value shall apply.
- (c) For products of special specifications:
- I. Within 5 working days: no cancellation charge.
- II. After 5 working days: 50% of the value.
- III. Less than 3 weeks before loading: 100% of the value.
- Delivery shall take place within the agreed time, unless force majeure or inability of production occurs. The company shall not be deemed in delay if it informs the buyer in writing before the delivery date, setting a new delivery date.
- If the buyer collects from the company’s warehouse, transportation shall be at its own expense and risk. If the company transports to an agency or project site, transportation costs and risk shall be borne by the company until physical delivery. After delivery, responsibility for safekeeping shall rest with the buyer. Costs of urgent shipment or repair shall be borne by the buyer.
- Inspection shall be carried out upon delivery. Any problem shall be recorded on the Delivery Note and notified immediately. If identified during installation, installation shall not proceed and the company shall be informed.
- Returns (except warranty cases) shall not be accepted after 30 days. Products outside packaging or damaged shall not be accepted. A charge of 10% shall apply to returns of non-defective products with opened/damaged packaging.
- The products are covered by a commercial warranty under normal conditions of use and maintenance.
- The price shall be determined in Euro. In the event of increased transportation cost due to war events or interruption of navigation, the company may request an adjustment of the price.
- The price shall be paid in full before delivery, unless credit has been agreed. In the event of delay, the total amount shall become immediately due and payable. The company may withdraw and retain paid amounts as a penalty clause. The same shall apply in case of bankruptcy or rehabilitation.
- In case of credit, title shall be retained until full payment. In case of default, the company may demand the full amount or withdraw. Legal default interest shall be due (Law 4152/2013).
- 14–15. The company may suspend its obligations and allocate payments at its discretion.
- The maximum liability of each party shall be limited to 50% of the contract value. This shall not apply in case of injury or death. There shall be no liability for indirect damages.
- The buyer shall indemnify the company for damages arising from the use/installation of products, unless they are due exclusively to defects in materials or workmanship.
- 18–21. Assignment without written consent is prohibited. The relationship is exclusively seller-buyer. If a term is held invalid, the remaining terms shall remain in force. Greek Law shall apply and the Courts of Athens shall have jurisdiction.
- Provisions regarding the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR).
- Force Majeure
In the event of force majeure (war, strike, natural disasters, pandemic, etc.), performance of obligations shall be suspended for as long as it lasts. There is an obligation of immediate notification. If it lasts more than 20 days, the parties shall seek an alternative solution. - Anti-Corruption
The buyer undertakes not to make unlawful payments, bribes or violations of relevant legislation. Any violation shall constitute a material ground for termination. - Confidentiality
The parties are bound to absolute confidentiality during the term and after termination of the contract. Disclosure is permitted only with written consent, where the information is public or required by law/judicial authority. - Trademarks & Intellectual Property
The company is the holder of the Intellectual Property rights. The buyer may use them only in accordance with the company’s instructions and exclusively for its products. The company may revoke the right of use at any time. These obligations shall survive termination of the contract.
Privacy Policy
AHI Carrier SE Europe Air-Conditioning S.A and its subsidiaries and affiliates (collectively, “the company” or “we” or “us”), including but not limited to AHI Carrier, are responsible for this website and are committed to protecting the privacy of visitors to this website. The company has implemented technical, administrative, and physical measures to safeguard any personal information that may be collected.
This website is intended for visitors from all regions of the world who are at least 18 years of age. The company does not knowingly solicit information from, or market products or services to, children. If you are under the age of 18, please do not enter your personal information on this or any other of the company’s websites.
1. We respect your rights
We treat the data we collect with respect to your rights and the applicable laws. On your personal data, you have the following rights:
- To be informed if we have data concerning you.
- To access the data we might have concerning you.
- To rectification, to correct the data concerning you if inaccurate.
- To object to the processing of the data concerning you.
- To be informed about what data is being processed concerning you.
- To withdraw your consent for processing data concerning you.
- To be forgotten, by deleting all data we might have concerning you.
- To portability, to have your data transferred to you or someone else.
To exercise any of the above rights please contact us at: grinfo@ahi-carrier.com
2. Personal information that the company collects
The company monitors user traffic throughout the website with Google Analytics and gathers information regarding the pages visitors access, browser types, time of visit and other non-personally identifiable data. This information is collected in order to measure the number of visitors and determine which areas of the website users find useful.
Visitors may provide personal information via e-mail or contact form, such as name, surname, phone number, e-mail and/or address.
To register products, you may be asked to provide product information and installer information.
To become a supplier, you may be asked to provide manufacturing system data, company structure, sales figures, number of employees and certifications.
To subscribe to the newsletter, you may provide name, surname and e-mail. You may unsubscribe at any time via the unsubscribe link.
When creating an account, we collect name, surname, phone number, e-mail, country of residence and IP address.
If you choose not to provide requested information, we may be unable to complete your request.
3. How the company uses personal information
Personal information may be used to:
- Provide requested information or services
- Communicate about products and events
- Improve services and website
- Evaluate employment interest
- Protect against fraud
- Comply with legal obligations
- Respond to law enforcement requests
As a multinational company, information may be transferred between legal entities and countries consistent with applicable law.
4. Does the company contact you?
With your consent, the company may contact you about products, services, promotions and surveys. You may unsubscribe at any time via the unsubscribe function or by emailing grinfo@ahi-carrier.com.
5. Sharing information with third parties
Personal information may be shared with service providers retained to perform services on our behalf, subject to contractual safeguards.
6. Cookies
We use cookies to improve user experience and analyze website performance.
Types of cookies used:
- Strictly necessary cookies
- Performance/Analytical cookies (stored up to 26 months)
- Marketing/Advertising cookies (stored up to 26 months)
Users may disable cookies via browser settings.
7. Third-party links
We may provide links to third-party websites not controlled by us. We are not responsible for their content or privacy practices.
8. Policy updates
This policy may be modified without prior notice. Substantive changes will be identified at the top of the policy.
9. Contact
For privacy questions: data.privacy@ahi-carrier.eu
CODE OF CONDUCT
Overview
The Code of Conduct of AHI Carrier FZC applies to AHI Carrier FZC and its subsidiaries worldwide. It sets out the rules governing our activities and the fundamental principles guiding our decisions.
Ethically proper business practices are based on the following principles:
- Compliance with the law
- Good faith
- Fair solutions
- Honest communication
- Integrity and respect
The integrity and reputation of AHI Carrier depend on the actions of all.
Our Principles
Our Customers
We provide quality, competitive prices and lawful transactions.
Our Employees
Equal opportunities, dignity, safety and healthy working conditions.
Our Suppliers
Fair and impartial cooperation.
Our Shareholders
Protection of company resources and creation of value.
Our Competitors
Fair and independent competition.
Local Communities
Responsible corporate presence and respect for legislation.
Standards of Conduct
Quality & Safety
Priority to the safety of customers and employees.
Marketing & Sales
Honest practices. No bribery. Only reasonable customary gifts are permitted.
Protection of Information
Respect for the intellectual property of third parties.
Protection of Corporate Property
Proper use of tangible and intangible assets.
Accuracy of Records
Complete and accurate accounting records.
Public Contracts
Full compliance with government rules.
Equal Opportunities
Impartiality and diversity.
Work Environment
No harassment, no use of illegal substances.
Conflicts of Interest
Any conflict must be disclosed.
Antitrust Legislation
Price fixing, bid rigging and market allocation are prohibited.
International Trade Transactions
Compliance with export controls and sanctions.
Corporate Citizenship
No child labor, environmental protection, zero tolerance for corruption.
Compliance with the Code
Non-compliance entails disciplinary sanctions up to and including dismissal.
Questions or reports may be submitted:
- To management
- To the Compliance Officer
- To the Confidential Communication Channel
Protection of identity is ensured.
