ULTIMATE
AFTER-SALES
SERVICES

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ENHANCE THE PERFORMANCE OF YOUR COMMERCIAL BUILDING’S HVAC SYSTEM

AFTER SALES SUPPORT BEYOND YOUR EXPECTATIONS

FOR EVERY COMMERCIAL BUILDING

We redefine the standards for best-in-class after-sales services, surpassing even your highest expectations. At AHI Carrier, we understand the daily challenges you face in maintaining optimal comfort levels, maximizing system uptimes, and minimizing the cost of ownership. Our dedicated team is committed to ensuring your peace of mind and supporting your business objectives throughout the entire lifecycle of your equipment.

TRUST US

FOR THE ULTIMATE SERVICE EXPERIENCE YOU DESERVE

Proximity & responsiveness

We understand the value of time and the importance of quick action. That’s why our expert technicians are always on standby, ready to respond promptly to your needs. With a comprehensive inventory of spare parts at hand, we ensure that any unexpected issues can be swiftly resolved, minimizing disruptions to your operation

Expertise

With AHI Carrier by your side, you gain access to a dedicated team of experts who understands your unique needs. Our extensive resources, from experienced teams to a wide network of branches, top-grade logistics and robust information systems, converge to deliver a service that sets the industry standard.

Our highly skilled technicians have been trained through a multitude of training programs for all our product lines and will be able to provide you with accurate and reliable solutions for all types of equipment.

Our extensive training in Environment, Health, and Safety (EH&S) ensures that safety standards are met, protecting both your application and our valuable team members.

Proactivity

By choosing AHI Carrier, you gain more than just a service provider; you gain a proactive ally, committed to your application. Our expertise lies in designing customized maintenance programs, meticulously crafted to align with your unique goals and optimize your business performance.

Our comprehensive and highly effective maintenance procedures ensure that your equipment operates at peak performance, delivering unparalleled reliability and comfort.

AT AHI CARRIER, WE ARE PROUD

TO BE YOUR PARTNER IN SUCCESS!

Enhance the performance of your building’s central HVAC system TODAY!

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Extended System Lifespan

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Minimized Downtime

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Improved Indoor Air Quality

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Cost Saving

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Compliance & Warranty Adherence

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Energy Saving

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Safety Hazard Prevention

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Timely Scheduling

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Reduced Environmental Footprint

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Regulatory Compliance

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Equipment Monitoring and Management

BY YOUR SIDE

REGARDLESS OF YOUR EQUIPMENT!

Enhance the performance of your building’s central HVAC system TODAY!

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Air-cooled and water-cooled chillers
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Heat pumps
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Variable Refrigerant Flow (VRF)
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Packaged rooftop
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Split-type systems
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Air handling units
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Cooling towers
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Building automation
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Chemical treatment
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Heat exchangers
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Boilers

CARRIER CONNECTED SERVICES

ALL DATA AT YOUR SERVICE

In today’s fast-paced landscape, rapid access and insightful data, analysis has become paramount.
Our “smart” equipment stands ready to serve, offering a comprehensive repository of data that empowers you to make critical decisions concerning your building’s operations, swiftly and effortlessly.
Advanced connected monitoring technologies enable the timely detection of potential faults, diagnosis and their immediate resolution, ensuring the optimal performance of your equipment.
Now, more than ever, we ensure the continuous and seamless operation of your system.

At AHI Carrier, you will find the experienced partner you were looking for!

The connected services are available for Carrier units operating with the CCN communication protocol (chillers and heat pumps above 160kW).

KEY POINTS
OF DIFFERENTIATION:

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INDUSTRY-LEADING
DIGITAL OPERATION
MONITORING PLATFORM

Identify potential malfunctions before they escalate into major issues.

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i-WARRANTY

For every chiller or heat pump above 160kW, digital connectivity is enabled with the Carrier SMART Service platform during the legal warranty period. After the legal warranty period ends, continued connectivity is optional and offered through four different preventive maintenance service programs

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CUSTOMIZED SERVICES

Our customized preventive maintenance services are designed to safeguard your application against any potential risk of malfunction.

CARRIER SMART SERVICE

The Carrier SMART Service platform is exclusively developed by Carrier, leveraging the most advanced digital technologies to provide real-time information and immediate, reliable support from our specialized technical support team.

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DISCOVER THE FEATURES OF THE CARRIER SMART SERVICE PLATFORM

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INSTANT ACCESS

Real-time access for multiple users to Carrier SMART Service platform data via computer or mobile device.

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ANALYTICS

Ability to generate analysis of the operating parameters and performance tailored to your needs.

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DIAGNOSTICS

Preventive checks for improved and reliable equipment operation.

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MONITORING OF OPERATING PARAMETERS

Retrieval of real-time operating data from the platform, with a parameter log file, event/temperature curve, etc

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MALFUNCTION ALERTS

Customizable malfunction alerts via the platform, mobile app, or email.

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CORRECTIVE ACTIONS

Immediate communication for recommended corrective actions or
scheduling of on-site intervention

Unlock the smart capabilities of Carrier SMART Service platform and redefine how you manage and optimize your equipment.

ADVANCED ANALYTICS TOOLS

Digital analytics tools bring new insights to optimizing the operation of an HVAC, providing you with all the information you need to keep
your equipment operating at its best performance level

Data transmitted from a remote system is transformed, categorized, enriched with helpful information, and analyzed by the CORTIX™ artificial intelligence (AI) platform to generate actionable insights that are categorized by priority.

You can monitor all of your systems using the mobile app or computer. Now you can see a possible risk of failure, its causes, and
the recommended recovery methods – all at a glance.

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*Cortix Analytics: Available soon

AVAILABLE SERVICES

At AHI CARRIER, we have designed a range of service programs to meet every need, depending on the installation and specific requirements for use, maintenance and available budget. You can choose one of the following programs and we will help you tailor it to your specific needs.

SERVICES iWarranty
(for new units)
Core Performance iPerformance Performance Plus iPerformance Plus Excellence iExcellence
CONNECTIVITY*
 Connected
Services
Carrier SMART
platform access
Real-time equipment
performance dashboard
Monthly equipment
performance reports
Advanced
analytics tools**
MAINTENANCE
Annual Operational
Check
Complete
Maintenance Program
Consumables
Additional
Services
REPAIR
Materials
Spare parts
Works
Emergency Plan
FGAS
Basic Service (requires
annual maintenance)
Advanced/Business
(requires annual
maintenance)
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Icon 1 Optional with additional cost
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*Provided with all Carrier chillers and heat pumps above 160kW. Sizes below 16kW are available upon request.

**Cortix Analytics: Available soon

ADDITIONAL SERVICES

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FACTORY PROPOSED PROACTIVE ACTIONS

Stay Ahead of the Curve: Preventative Maintenance

Each unit’s factory conducts rigorous inspections, reviews, and evaluates the
performance of the units and their components. Utilizing this data and technical reports,
the factory recommends preventive measures aimed at improving operation, reducing
costly repairs and optimizing the energy efficiency of each unit

Contact our experienced team providing information such as the unit model and SN,
or details such as its operating conditions to receive personalized guidance on the preventive
actions you can take to ensure the proper and smooth optimal functionality of your unit.

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F-GASES & ODS MONITORING SYSTEM SUPPORT

Ensure the Valid Submission of Inspection Reports to the Ministry of Environment and Energy Subsystem

According to the framework of EU Regulations 517/2014 for fluorinated greenhouse
gases and (EC) 1005/2009 for ozone-depleting substances, as well as the
corresponding Ministerial Decisions, namely JMD YPEN/DEDE/85858/2124 and JMD
37411/1829/E103/2007 as amended, operators of equipment containing such substances,
such as chillers, heat pumps, etc., are obliged to record, complete, and submit to the
electronic platform of the Ministry of Environment and Energy the annual maintenance
and technical work data, if the quantity contained in the equipment exceeds the limits
set in the Regulations. Specifically, in the equipment registration and monitoring
subsystem, data are submitted concerning maintenance, repair, modification, installation
or decommissioning work, as well as detailed data on the substances that may have
been introduced or recovered from the respective equipment through the Electronic
Inspection Report (EDI).
Contact us to be informed and choose the level of coverage you want from our
FGAS-BASIC, FGAS-ADVANCED & FGAS-BUSINESS services.
*Available for maintenance contract customers

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LEAKAGE DETECTION SYSTEMS

Compliance with F-Gas Regulations for Environmental Protection and Ensuring Health and Safety Requirements

The leakage detection system covers a calibrated mechanical, electrical or electronic
device for detecting leaks of fluorinated greenhouse gases, which immediately alerts
the operator in the event of a refrigerant leak. It is designed for closed installations,
where the accumulation of fluorinated gases is likely to occur in the event of a leak.
These systems can either operate independently or be connected to a controller,
integrated into a Building Management System (BMS) or Automation System (BAS) of
an installation. The choice of sensor technology for refrigerant gas detection depends
on the type of refrigerant it aims to detect and the required concentration range (ppm).

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VIBRATION ANALYSIS

Evaluate your Chiller Performance

Protect your HVAC system and improve the performance of your chillers through
Carrier’s Vibration Analysis. Using an advanced and specialized Carrier tool for vibration
measurement and diagnostic testing, our team ensures increased uptime and optimized
performance of your equipment.
Based on the principle that each unit has a unique acoustic fingerprint, the diagnostic
device “listens” to the rotating parts of your equipment, analyses the data and
provides clear and actionable results. The initial analysis is performed within minutes,
providing precise measurements and preventive maintenance recommendations in a
comprehensive technical report.
Experience fewer breakdowns and minimize equipment downtime with Carrier’s
advanced vibration analysis.
Available for units with centrifugal and screw compressors

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EDDY CURRENT COIL TESTING

Ensure the Lifespan of Condensers or Evaporators with a Customized Inspection

Over time, shell-and-tube heat exchangers can be susceptible to damage caused by
factors such as corrosion, cracks, and other wear and tear, which, if left unaddressed,
can lead to costly repairs. Identifying these defects is a crucial step in maintaining
overall system health and smooth operation.
Eddy current testing is a non-destructive testing method often used to inspect tubes
in condensers and evaporators. It is a fast and reliable technique that provides data for
assessing the condition of the tubes, thereby preventing critical failures and ensuring
compliance with manufacturer quality standards

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ANNUAL SAFETY VALVE INSPECTION

Safety Valve Certification - Safety is Our Top Priority

In an HVAC system, a safety valve or pressure relief valve prevents damage such as
leaks or catastrophic failures due to excessive pressure, which can result from the phase
change of the refrigerant. When pressure exceeds a certain upper limit, the safety valve
opens to prevent overpressure and closes once the pressure stabilizes within the design
operating range, maintaining system integrity and ensuring safe operation.
To maintain overall unit condition and ensure that the valves operate according to
manufacturer specifications, regular performance testing is essential. This process aims
to calibrate and adjust the safety valves to guarantee their proper and safe operation.
Most manufacturers recommend an annual safety valve inspection program, however,
the appropriate frequency may vary, depending on the specific application.

HVAC CONTROL SYSTEMS AND ARTIFICIAL INTELLIGENCE TECHNOLOGIES

MAKING HVAC SYSTEMS EFFICIENT

Maximizing energy efficiency and improving comfort conditions are of paramount importance in any indoor space. Trust our company’s HVAC Controls & AI team to optimize the performance of your air conditioning system, adjust temperature, humidity, and indoor air quality (IAQ) parameters, while ensuring the most efficient performance.

KEY APPLICATIONS

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Advanced Building Automation Systems WEBCTRL® & i-Vu®

Building automation systems ensures the maintenance of comfortable indoor conditions, the implementation of energy-saving measures, the identification of operational problems, the execution of diagnostic tests, and the extraction of analytical results through an internet-based platform and advanced analysis tools.

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Manage, monitor and control your building(s) from anywhere using any web browser.
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Easily navigate your building with a simple click.
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Enjoy complete remote control, monitor alarming graphics, and schedule actions from a common platform
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Gain immediate actionable insights on energy usage by adding the Energy Reports/EcoReports package
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Use tools for predictive analytics through IntelliSuite Analytics and identify faults and inadequacies before they become major problems
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WebCTRL or i-Vu software can be implemented either locally (you host/maintain the software) or in the Cloud (ALC hosts, secures, and maintains the software for you).
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BUILDING CONTROLLERS

Immerse in the smart building experience with fully functional automation solutions, from BACnet controllers and wireless sensors to our industry-leading i-Vu® & WebCTRL® software

UNIFIED OPERATION SYSTEMS

Connect all your facilities, systems and equipment
seamlessly, and gain centralized control through a single
interface. We make it easy for you to access and share data
across your entire enterprise and beyond

BUILDING AUTOMATION SYSTEMS

Enhance your facilities with intelligent solutions that stand out from conventional building automation systems. Our specialized tools provide immediate actionable insights, empowering you to learn through analytics and make informed adjustments to operational parameters

BUILDING CONTROLLERS

Immerse in the smart building experience with fully functional automation solutions, from BACnet controllers and wireless sensors to our industry-leading i-Vu® & WebCTRL® software

UNIFIED OPERATION SYSTEMS

Connect all your facilities, systems and equipment
seamlessly, and gain centralized control through a single
interface. We make it easy for you to access and share data
across your entire enterprise and beyond

BUILDING AUTOMATION SYSTEMS

Enhance your facilities with intelligent solutions that stand out from conventional building automation systems. Our specialized tools provide immediate actionable insights, empowering you to learn through analytics and make informed adjustments to operational parameters

CONTACT US